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Service and Spares Planner

Indianapolis, IN 46241

Posted: 09/18/2026 Industry: Supply Chain Operations Job Number: 1724251

Job Description


Job Title 

Service and Spares Planner

Job Family 

Service

Department 

Service




Reporting To 

Service and Operations Director

Location 

Indianapolis, IN, USA







Summary 

• 

Support the Service organization in the preparation of tender documentation for repair, renovation, retrofit, replacement offerings, and Spare Part Sales

• 

Specify and scope the Company offering and build the best costing strategy  

• 

Support the spare parts process, information requests, quoting and order entry

• 

Support all other service sales inquiries

• 




Ensure an efficient hand-over process to the execution team







Main Tasks & Key Responsibilities  

• 

Gather customer requirements from Sales team and/or Service Managers

• 

Specify and scope the Company offering and build the best costing strategy  

• 

Obtain quotes (technical and commercial) from proper internal/external stakeholders

• 

Package Company offering in a standard format (document), utilizing value-selling argumentation

• 

Promote and transfer the offers to internal stakeholders (Sales and/or Service Managers)

• 

Support orders management to ensure the orders schedule with the Sales is respected and communicate eventual deviations

• 

Support with the documentation management (risk assessment):
  • Ensure that the financial aspects are clear to all parties
  • Support all stakeholders, such as administration, Field Service team, and finance understand and adhere to contractual obligations

• 

Review existing and eventually develop new operational process flows

• 

Resolve customer issues or difficulties within a designated timeframe by follow-up with internal departments as needed.

• 

Perform other tasks as needed and as assigned by the Service Manager.

• 

Report Service and Spares revenue weekly to Managing Director

• 

Work with Service Manager for scheduling Service and Spares and labor utilization

• 

Work with Finance to ensure timely and accurate invoice for all Service and Spares to include labor, material, and shipping.

• 




Perform other duties as assigned and as needed
















Key Internal and External Interfaces

• 

Service Managers

• 

Sales

• 

Service Spare Parts Managers

• 

Service Product Engineers

• 

Legal

• 

Services Division Controller

• 

Managing Director

• 

External Suppliers

• 

Customers

• 

Internal Warehouse Transfers

• 

Interoffice Sales Orders










Hard Skills

• 

Technical understanding

• 

Value selling

• 

Sales administration

• 

Contract management

• 

Financial understanding

• 

Operational planning

• 

Customer focus

• 

Expert user of Excel

• 

Analytical ability  










Soft Skills

• 

Customer focus

• 

Manage complexity

• 

Decision quality

• 

Action orientated

• 

Resourcefulness

• 

Plans and aligns

• 

Optimizes work processes

• 

Ensure accountability

• 

Team player

• 

Collaboration

• 

Effective communication

• 

Interpersonal savvy

• 

Manages ambiguity

• 

Resiliency

• 




Adaptability










Qualifications

• 

Bachelor’s degree

• 

Business administration degree or equivalent background required

• 

Technical sales background or similar industry desired.     

• 

Comprehensive knowledge about industry and main products

• 

High energy, teamwork, and passion for planning and organization

• 

Sales Force ability

• 

Fluency in English, Spanish a plus










Key Performance Indicators

• 

Service and Spares revenue within the region

• 

Service EBIT within the region

• 

Voice of Internal Customer (VOIC) on how the Product is supported worldwide

• 

On-time delivery of service offering  

• 

Compliance with tender processes

• 

Strategic Plan KPIs



Meet Your Recruiter

Nathan Berillo

Nathan Berillo is a skilled trades recruiter with over 8 years of experience placing candidates in manufacturing roles such as CNC Machinists, Welders, and Maintenance Technicians. He manages multiple job orders across various states, and receives intake calls with hiring managers. His expertise includes candidate sourcing, screening, onboarding, and developing recruitment processes and training materials. 

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