Search Jobs

Create profile
Employee portal

Service Coordinator

Indianapolis, IN 46268

Posted: 01/27/2026 Industry: None Job Number: 1711522

Job Description


Summary of Service Coordinator Position

The Service Coordinator position works directly with customers seeking maintenance and warranty service for their existing Pella products. All SC's receive thorough training in Pella products and warranty offerings to facilitate the process of offering excellent customer service. There are daily interactions with homeowners, builders, sales reps, service technicians, and the factory to help solve problems. As one of the top service branches in the country our small team works hard to provide the best experience we can for our internal and external customers. We need an individual who is diligent in their work and can maintain great focus while taking care of the task at hand. They must have an ability to organize competing demands. This is a fast-paced environment working within a dedicated team.

We offer:

• Competitive hourly pay rate based on experience

• Solid benefits package - Medical, Dental, Vision, Life insurance, STD, LTD, and Accident and Critical Illness reimbursement plans

• A company matching 401k plan

• A winning culture with low turnover

• Job Training

• Paid time off in first year

Service Coordinator Responsibilities

• Answer inbound calls from external and internal customers and diagnose performance issues with windows and doors.

• Schedule service technicians to complete assigned service tasks.

• Order products and parts for successful completion of service events.

• Track service events from inception to completion – provide status updates to customers, sales personnel, and management.

• Manage customer collections.

• Apply for appropriate credit from Pella Corporation for warranty work.

• Assist walk-in customers who need service parts or to schedule service work.

• Approach every situation with a commitment to customer satisfaction and a service ethic that demonstrates that we are dedicated to meeting their needs.

Education

High School Diploma or equivalent; one-year project coordination experience preferred; one-year construction experience preferred.

Service Coordinator Qualifications

• Proficiency with Microsoft® Office software applications

• Must be a team player and exhibit a strong desire to learn and promote self-growth

• Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion

• Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines

• Must be able to investigate issues and resolve conflict in the best interests of the business and our customers

• Ability to apply basic concepts of general business math

• Must have ability to work in a fast-paced environment.

• Must have ability to prioritize multiple needs for efficient project coordination.

Conditions of Employment




Job Type: Full-time

Hours: M-F, 8a-5p

Meet Your Recruiter

Nathan Berillo

Nathan Berillo is a skilled trades recruiter with over 8 years of experience placing candidates in manufacturing roles such as CNC Machinists, Welders, and Maintenance Technicians. He manages multiple job orders across various states, and receives intake calls with hiring managers. His expertise includes candidate sourcing, screening, onboarding, and developing recruitment processes and training materials. 

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

About Indianapolis, IN

Ready to kickstart your career in the vibrant city of Indianapolis, Indiana? Look no further! Explore our diverse job opportunities in this dynamic city that not only boasts a thriving job market but also offers a rich blend of cultural experiences, from catching a race at the iconic Indianapolis Motor Speedway to savoring delicious local eats like breaded pork tenderloins. Discover renowned art galleries like the Indianapolis Museum of Art at Newfields, catch a show at the historic Indiana Repertory Theatre or root for the beloved Indianapolis Colts at Lucas Oil Stadium. With picturesque parks like Eagle Creek Park and a bustling downtown scene, Indianapolis is the perfect place to grow both personally and professionally. Browse our job listings today and unlock endless possibilities in this enchanting city!