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The Service Account Manager is responsible for servicing, developing and growing major accounts in the packaging industry. Identifies customer needs, understands customer expectations, takes ownership and addresses customer concern accordingly. The individual analyses the market, promotes and schedules proactive sales calls. Responsible for Pressure Sensitive and Shrink Sleeve label machines.
Essential Job Functions
Build rapport and maintain relationships with customers and professionals at all levels of the organization
Utilize technical and consultative sales skills to achieve goals and sales
Schedules appointments and supports the logistics for repairs / installations
Effectively negotiate and close deals with customers
Conduct and develop business plans and strategies
Achieve and exceed sales goals and grow market share
Manage and solve conflicts with clients: maintain specific information regarding daily operations of the Company and update Client as appropriate
Establish interpersonal business relationships to facilitate work activities
Confer with organizational members to accomplish work activities
Responsible for maintaining budget
Weekly reports of all activities to management
Travel 20%-50%, including overnight stays to meet with customers and for training
Experience with Salesforce and/or SAP highly preferred
Qualifications
Bachelor’s degree highly preferred
5+ years’ experience in sales engineering and or machine sales
Computer skills in Word, Power Point, Excel and Outlook
Experience with Salesforce and/or SAP highly preferred
Darren has over 16 years of experience in talent acquisition
Darren specializes in Supply Chain & Manufacturing and has an extraordinarily strong network of professionals in these industries that allows him to reach passive candidates and bring high-end talent to his clients.
Personal philosophy
Darren takes the time to understand his client’s business plans for growth, and then develops a recruiting plan to fit within the overall goals of the business.
The more value he can add by offering his expertise on hiring in the industry and the overall job market, the easier it is to become a partner to his clients.
Professional Philosophy
Darren and his team are entrenched in the markets they serve, which allows them to bring value to our clients beyond recruiting, bringing market data, consulting and other industry news that is valuable to our client’s growth.
This includes becoming part of the same professional groups, heavy networking in the industries and years of recruiting experience to be part of the same world and gain access to a strong candidate pool.
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