Search Jobs

Create profile
Employee portal

Customer Service Support w/ Technical Aptitude

Dallas, TX 75247

Posted: 08/21/2026 Industry: Admin Support Job Number: 1716305 Pay Rate: $20 / hour

Job Description

Customer Service Representative (Technical Support)
Exegistics is hiring a Customer Service Representative with Technical Aptitude for a respected technology manufacturer in Dallas, TX. This full-time onsite role is ideal for someone who enjoys working with customers, solving problems, managing detailed information, and supporting complex technical products.

If you're organized, detail-oriented, and comfortable learning technical products, this opportunity offers long-term career growth in a professional manufacturing environment supporting aerospace, imaging, instrumentation, and advanced technology solutions.
Job Details
Location: Dallas, TX
Position: Customer Service Representative (Technical Support)
Schedule: Full-Time | Onsite
Pay: Competitive, based on experience
Type: Temp-to-Hire
Position Overview
As a Customer Service Representative, you will serve as a key point of contact for customers and internal teams, ensuring orders are processed accurately, technical questions are addressed promptly, and customers receive outstanding support throughout the order lifecycle.

This position requires strong communication skills, attention to detail, and the ability to understand and support technically advanced products used in specialized and mission-critical industries.
Key Responsibilities
  • Provide professional customer support via phone and email
  • Assist customers with product inquiries, troubleshooting, and technical support requests
  • Interpret technical documentation and guide customers through issue resolution
  • Process purchase orders and maintain accurate customer records
  • Monitor customer orders and provide updates regarding production, shipping, and delivery status
  • Communicate proactively regarding delays, scheduling changes, and order updates
  • Coordinate closely with Planning, Shipping, Contracts, Finance, and Operations teams
  • Assist customers with invoicing, shipping, and administrative inquiries
  • Review customer terms and conditions and route issues appropriately
  • Maintain accurate information within customer portals and company systems
  • Log quote requests and perform general administrative tasks
  • Conduct customer screenings using approved compliance tools
  • Support continuous improvement efforts to enhance customer satisfaction and order accuracy
Required Qualifications
  • 1-3 years of customer service, administrative support, order management, or related experience
  • Strong attention to detail and organizational skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and technical aptitude
  • Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint
  • High School Diploma or GED
  • Must qualify as a U.S. Person under ITAR regulations
Preferred Qualifications
  • Experience supporting technical products or manufacturing environments
  • Familiarity with Salesforce or similar CRM systems
  • Experience using ERP systems (IFS experience preferred)
  • Associate degree or higher
  • Previous experience in order management, inside sales support, or technical customer service
Work Environment
  • Full-time onsite position
  • Professional, team-oriented office environment
  • Frequent collaboration with cross-functional departments
  • Fast-paced setting where accuracy, communication, and responsiveness are essential
  • Opportunity to support advanced technology products serving critical industries
Why Join This Team?
  • Stable, growing organization
  • Exposure to advanced technology and engineering products
  • Collaborative and supportive work environment
  • Opportunity to develop technical and customer-facing skills
  • Long-term career potential
  • Meaningful role supporting customers in highly specialized industries
Apply Today
If you're a customer service professional with strong organizational skills, technical aptitude, and a passion for helping customers succeed, apply today and join a team where your attention to detail and problem-solving abilities make a real impact.

Meet Your Recruiter

Angela Moore
Branch Manager-Texas

With over 11 years of experience in the staffing industry and more than 8 years in leadership roles, I bring a strong track record of success across a wide range of hiring environments. My background spans temp‑to‑perm roles in light industrial settings to high‑level direct‑hire placements including Human Resources, Plant Managers, Business Analysts, and more.


I excel at building, strengthening, and maintaining client relationships—both with long‑standing partners and new accounts. My leadership style focuses on empowering colleagues and employees to reach their full potential through guidance, support, and mentorship. I am passionate about creating collaborative, high‑performing teams and ensuring a positive experience for both clients and candidates.

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

About Dallas, TX

Unlock your potential in the vibrant job market of the Dallas-Fort Worth metroplex! This bustling region in the great state of Texas boasts a perfect blend of southern charm and big-city opportunities. Dive into a dynamic career scene with access to renowned landmarks like the Dallas Arboretum and Botanical Garden, exquisite cuisine from Tex-Mex to BBQ, and cultural hotspots such as the Dallas Museum of Art and the AT&T Performing Arts Center. Cheer for the Dallas Cowboys at the AT&T Stadium or enjoy the outdoors at White Rock Lake. Discover why Dallas is the ultimate destination for growth, opportunity, and a fulfilling career journey. Explore our job listings today and embark on a new chapter in this captivating city!