• Daily entering of data and compiling/completing time-sensitive reports.
• Manage employee engagement with one-on-one coaching as needed.
• Model customer service best practices at all times.
• Assisting with inquiries and problem resolution
• Check drivers in & out throughout day, print BOL’s and outbound details.
• Obtain shipper’s releases number, destination, and trailer number.
• Assign doors to drivers.
Work to Provide Exceptional Customer Service in the following ways:
• Provide support to the teams throughout the facility in a way that every order and delivery can meet and exceed customer expectations.
• Identify, test, & implement tools that can be utilized to satisfy customer needs, going above and beyond their expectations.
• Use the tools provided to rectify customer complaints. Communicate and document all customer issues directly with the Inventory Team and Warehouse Supervisors/Managers
Support Overall Goals of the Customer Service Department in the following ways:
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