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Customer Service Representative

Fort Worth, TX 76106

Posted: 10/13/2025 Industry: Admin Support Job Number: 1706786 Pay Rate: $16 / hour

Job Description


Customer Service & Sales Support Specialist



About the Opportunity
Exegistics is seeking a motivated Customer Service & Sales Support Specialist to join our customer’s team located in Saginaw, TX. This position offers a great opportunity to grow within a dynamic environment while providing exceptional service and support to customers and the sales organization.

As a temp-to-hire role, this position allows you to showcase your skills and dedication with the potential to become a permanent team member.
Key Responsibilities

  • Manage a high volume of inbound and outbound calls in a professional and courteous manner.

  • Process customer orders, inquiries, and warranty replacements via phone, fax, and email.

  • Identify customer needs, clarify information, and research issues to provide accurate solutions.

  • Handle and document damaged or defective product concerns and ensure prompt resolution.

  • Maintain organized records, email communication, and workflow for maximum efficiency.

  • Support Sales Representatives and Managers with customer communications and order coordination.

  • Participate in trade shows (including semi-annual Dallas shows) as needed for sales and customer support.

  • Contribute ideas to improve internal processes and customer experience.

  • Promote teamwork and a positive department culture.
Qualifications

  • Minimum 2 years of customer service or sales support experience.

  • Strong phone, written, and verbal communication skills with excellent active listening.

  • Proficiency in Microsoft Word, Excel, and Outlook.

  • Ability to multi-task, prioritize, and manage time effectively.

  • Must be detail-oriented, self-motivated, and dependable.

  • Must know 10-key by touch and type at least 40 WPM / 7000 KPH.

  • Professional appearance and strong attendance record required.
Why Work With Us

  • Competitive pay ($18–$19/hour DOE)

  • Temp-to-hire opportunity with potential for permanent placement

  • Consistent day shift schedule (8:00 AM – 5:00 PM, Monday–Friday)

  • Supportive, team-oriented environment

  • Opportunity to work with a reputable company through Exegistics

Meet Your Recruiter

Theresa Craig

Theresa is a recruiter that has 8+ years of experience in Staffing. She has experience with Manufacturing and Industrial roles such as Machine Operators, Maintenance Technicians, Warehouse Associates, Customer Service and more! She is responsible for full cycle recruiting in the DFW area and is your go to for questions.

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About Fort Worth, TX

Ready to embark on an exciting career journey in Fort Worth, Texas? Explore our job listings in this vibrant city known as the 'City of Cowboys and Culture.' Fort Worth offers a perfect blend of rich Western heritage and modern amenities, making it an ideal destination for job seekers looking for growth opportunities and a high quality of life. From the iconic Fort Worth Stockyards to the world-renowned Kimbell Art Museum, there is something to enchant everyone here. Indulge in mouthwatering Tex-Mex cuisine, catch a show at the Bass Performance Hall, support the revered Fort Worth Symphony Orchestra, or cheer on the Dallas Cowboys at AT&T Stadium. Come discover why Fort Worth is the perfect place to take the next step in your career and experience its irresistible charm firsthand.