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Customer Service Support w/ Technical Aptitude

Dallas, TX 75247

Posted: 05/04/2026 Industry: Admin Support Job Number: 1716305 Pay Rate: $20 / hour

Job Description

Customer Service Support w/ Technical Aptitude (Full-Time | Onsite)
This role is best suited for someone who is detail-oriented, organized, and comfortable managing multiple priorities in a professional, fast-paced environment. If you enjoy supporting both customers and internal teams, following processes closely, and seeing your work directly impact order accuracy and customer satisfaction, this may be a strong fit.



What This Role Is About
A Dallas company is seeking a detail-oriented and technically skilled Customer Service Representative to support customers across our advanced technology product lines, including digital imaging, instrumentation, aerospace, and engineered systems. This role requires the ability to understand complex technical products and provide accurate, timely support to customers operating in highly specialized and mission-critical environments.



Key Responsibilities

  • Provide administrative and customer support via email and phone.

  • Provide technical support by diagnosing and resolving product issues, guiding customers through troubleshooting steps, and interpreting technical documentation.

  • Process purchase orders and enter data accurately into internal systems.

  • Track and report order status, including shipping dates and delays.

  • Communicate proactively with customers regarding updates and issue resolution.

  • Coordinate with Planning, Shipping, Contracts, and Finance to support timely delivery.

  • Assist with scheduling, shipping, and invoicing-related questions.

  • Review customer terms and conditions and follow up as needed.

  • Perform clerical tasks such as filing, data entry, and logging quote requests.

  • Screen customers using online tools and maintain accurate records in customer portals.

  • Technical inclined.
Required Qualifications

  • Strong attention to detail and ability to manage multiple priorities

  • Clear written and verbal communication skills

  • Proficiency with Microsoft Word, Excel, and PowerPoint

  • 1–3 years of experience in an administrative or customer service role

  • High school diploma or GED

  • Must meet U.S. Person requirements under ITAR regulations
Preferred Experience

  • Familiarity with customer databases (Salesforce preferred)

  • Experience with ERP systems (IFS preferred)

  • Associate degree or higher
What to Expect

  • A structured, team-based environment

  • Regular interaction with cross-functional departments

  • A role where accuracy, communication, and reliability matter

This position is full-time and onsite. U.S. Person status under ITAR regulations is required.




#INDTX

Meet Your Recruiter

Angela Moore
Branch Manager-Texas

With over 11 years of experience in the staffing industry and more than 8 years in leadership roles, I bring a strong track record of success across a wide range of hiring environments. My background spans temp‑to‑perm roles in light industrial settings to high‑level direct‑hire placements including Human Resources, Plant Managers, Business Analysts, and more.


I excel at building, strengthening, and maintaining client relationships—both with long‑standing partners and new accounts. My leadership style focuses on empowering colleagues and employees to reach their full potential through guidance, support, and mentorship. I am passionate about creating collaborative, high‑performing teams and ensuring a positive experience for both clients and candidates.

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