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Indianapolis, IN 46268

Posted: 05/16/2025 Industry: None Job Number: 1699855 Pay Rate: $80000 / year

Job Description

Exegistics is seeking a Service Manager to oversee a team of Field Service Technicians in the Indianapolis, IN area.

Shift: M - F / 7A - 4P

Pay: $70K - $80K

Team Oversight: 9 Field Techs & 5 Coordinators (14 total)

They are seeking the following:

A "customer first" focused mentality & the ability to manage KPIs/metrics
Ability to build a professional rapport with ALL team members
Understanding of route planning, appointment scheduling, and purchasing software
Salesforce knowledge for appointment scheduling would be a HUGE PLUS
Ability & willingness to learn the technical aspects to understand what your team members are doing in the field.

Service Manager

Summary of Service Manager Position

The Service Manager will be responsible for overseeing all aspects of our service department, ensuring efficient operations and exceptional customer service. The position supervises Service Technicians and Service Coordinators facilitating effective communication within the department along with other stakeholders in the company including sales, delivery and administrative staff. Sound decision making is essential relative to the scheduling and assignment of service work to ensure timely and safe servicing of products to meet customers’ needs.

Service Manager Responsibilities

· Establishes clear expectations and drives accountability of the Service Coordinators and Technicians in all aspects of their responsibilities.

· Fosters alignment to established goals and expectations of the organization, including expenses to budget, employee performance and overall KPI’s of the Service Department.

· Managing the performance of the service team, ensuring internal and external customer service standards are consistently upheld, above anything else

· Provide regular communication and leadership to staff through daily and weekly collaborative meetings.

· Responding to and resolving customer concerns/complaints

· Bringing energy and setting the tone for your department.

· Inspire technicians and coordinators to meet department and personal goals.

· Participates in various departmental and interdepartmental meetings or training as required.

Supervisory Responsibilities:

This position supervises the Service Coordinators and Service Technicians. Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.

Education and Experience

· High school diploma or GED required.

· BS/BA, AA or Technical degree (or equivalent).

· 2-4 years’ experience in management preferred.

· Customer service or general business experience would also apply to this role.

Service Manager Qualifications

· Prior knowledge of general construction applications and terminology and/or windows and doors applications or components is preferred.

· Must be able to develop trust and confidence in direct reports, coworkers, and other managers.

· Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

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Meet Your Recruiter

Nathan Berillo

Nathan Berillo is a skilled trades recruiter with over 8 years of experience placing candidates in manufacturing roles such as CNC Machinists, Welders, and Maintenance Technicians. He manages multiple job orders across various states, and receives intake calls with hiring managers. His expertise includes candidate sourcing, screening, onboarding, and developing recruitment processes and training materials.

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About Indianapolis, IN

Ready to kickstart your career in the vibrant city of Indianapolis, Indiana? Look no further! Explore our diverse job opportunities in this dynamic city that not only boasts a thriving job market but also offers a rich blend of cultural experiences, from catching a race at the iconic Indianapolis Motor Speedway to savoring delicious local eats like breaded pork tenderloins. Discover renowned art galleries like the Indianapolis Museum of Art at Newfields, catch a show at the historic Indiana Repertory Theatre or root for the beloved Indianapolis Colts at Lucas Oil Stadium. With picturesque parks like Eagle Creek Park and a bustling downtown scene, Indianapolis is the perfect place to grow both personally and professionally. Browse our job listings today and unlock endless possibilities in this enchanting city!