Exegistics is seeking a Sales Support Coordinator for our valued client in the Indianapolis, IN / Park 100 area.
This is a DIRECT HIRE opportunity with benefits
This is a "Salesperson in Training" type of position.
Pay: $21 - $$22 hourly
Applicants straight out of college with a few years of Construction Industry experience are encouraged to apply.
Sales Support Coordinator
The Sales Support Coordinator role is designed to be a resource to key sales associates. This position requires learning and understanding the company product offerings and quoting system, as well as interaction with a wide variety of builders, contractors and homeowners. This position is accountable for the formulation and administrative execution of sales location's proposals, orders, reports, and follow-up procedures in addition to assisting company sales representative(s) in achieving and maintaining excellent customer satisfaction. Assigned teams and tasks will vary based on business necessity.
We offer:
Competitive hourly pay rate based on experience
Solid benefits package - Medical, Dental, Vision, Life insurance, LTD
A matching 401k plan
A winning culture with low turnover
Job Training
Paid time off in first year
Sales Support Coordinator Responsibilities
Administers, verifies, and submits accurate product orders by communicating with sales representatives and customers, and having sound knowledge of Company products, systems, and procedures
Works in the field to formulate product proposals by effectively and accurately sizing rough openings and blueprints, communicating with customers and utilizing automated systems
Uses the CRM in conjunction with Salesforce to enter orders, providing complete and accurate information to Sales Representative or Customer
Verify contract/proposal to ensure the correct product is ordered, built, and delivered to the customer
Assists Company Sales Representative(s) in calling and following-up on leads, processing customer requests for service or change orders, communicating the company offerings and products to customer and maintaining accurate documentation of such communication
Understands and utilizes all necessary software continually learning through experience and training
Performs basic blueprint take-offs by accurately reading and interpreting client blueprints. Coordinates for internal drawings when necessary.
Promotes and facilitates continuous improvement activities in the department
Assist in building and maintaining strong customer relationships
Point of contact after the sale to field any follow-up questions
Manage recovery process for shortages and damaged product by facilitate ordering parts and/or scheduling service appointments as needed
Facilitate sample delivering/pick-up
Occasionally work variable, non-traditional hours and make oneself available for customers during evenings and weekends.
May require representation of the company as needed at company sponsored events, and/or builder home shows.
Education
High school diploma or GED
Sales Support Coordinator Qualifications
Adaptable to changing processes and priorities
Good organizational skills and attention to detail
Excellent verbal and written English language skills
Good public relations, public speaking, and customer service skills
Occasional heavy lifting up to 50 pounds using safe lifting techniques
Local travel to showrooms, job sites and customer/contractor locations
Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
Knowledge of general construction applications (window and door applications preferred)
Strong problem-solving skills
Enjoys working in a fast-paced environment with a high sense of urgency
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