Posted: 05/16/20252025-05-162025-07-21Industry:NoneJob Number: 1699855Pay Rate: $80000 / year
Job Description
Exegistics is seeking a Service Manager to oversee a team of Field Service Technicians in the Indianapolis, IN area.
Shift: M - F / 7A - 4P
Pay: $70K - $80K
Team Oversight: 9 Field Techs & 5 Coordinators (14 total)
They are seeking the following:
A "customer first" focused mentality & the ability to manage KPIs/metrics
Ability to build a professional rapport with ALL team members
Understanding of route planning, appointment scheduling, and purchasing software
Salesforce knowledge for appointment scheduling would be a HUGE PLUS
Ability & willingness to learn the technical aspects to understand what your team members are doing in the field.
Service Manager
Summary of Service Manager Position
The Service Manager will be responsible for overseeing all aspects of our service department, ensuring efficient operations and exceptional customer service. The position supervises Service Technicians and Service Coordinators facilitating effective communication within the department along with other stakeholders in the company including sales, delivery and administrative staff. Sound decision making is essential relative to the scheduling and assignment of service work to ensure timely and safe servicing of products to meet customers’ needs.
Service Manager Responsibilities
· Establishes clear expectations and drives accountability of the Service Coordinators and Technicians in all aspects of their responsibilities.
· Fosters alignment to established goals and expectations of the organization, including expenses to budget, employee performance and overall KPI’s of the Service Department.
· Managing the performance of the service team, ensuring internal and external customer service standards are consistently upheld, above anything else
· Provide regular communication and leadership to staff through daily and weekly collaborative meetings.
· Responding to and resolving customer concerns/complaints
· Bringing energy and setting the tone for your department.
· Inspire technicians and coordinators to meet department and personal goals.
· Participates in various departmental and interdepartmental meetings or training as required.
Supervisory Responsibilities:
This position supervises the Service Coordinators and Service Technicians. Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.
Education and Experience
· High school diploma or GED required.
· BS/BA, AA or Technical degree (or equivalent).
· 2-4 years’ experience in management preferred.
· Customer service or general business experience would also apply to this role.
Service Manager Qualifications
· Prior knowledge of general construction applications and terminology and/or windows and doors applications or components is preferred.
· Must be able to develop trust and confidence in direct reports, coworkers, and other managers.
· Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
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