Exegistics is seeking a Customer Care Field Engineer for our valued EPC client in the Houston (Baytown) TX area.
**** This is a newly created position in the US territory ****
Candidates that possess Commissioning Engineer experience are highly encouraged to apply
Customer Care Field Engineer
Job description
Your main task is regional field engineering and you will be responsible for scheduled maintenances, service interventions and providing support to customers. You will also support our post-commission/startup Business Line Projects with continued inspection, testing and commissioning of our process installations on a safe a highly qualified level. In both roles you will be the crucial link between the customer and the internal organization. You report to the Business Line Manager Customer Care.
Tasks
· You provide technical support to customers and troubleshooting issues as they arise.
· You perform maintenance, check-ups, and inspection on installations.
· You conduct I/O testing and commissioning of new or existing installations, coordinate the commissioning process and supervise third parties involved in the commissioning.
· You prepare intervention and commissioning documentation.
· You perform hardware adjustments (electrical and mechanical).
· You provide feedback on the progress of orders or interventions to customer care project officers or the project manager.
Your profile
· You possess a technical degree from a higher education (Bachelor) or relevant experience.
· Because of your experience or education, you have a broad technical knowledge (electrical and pneumatical).
· You possess 5 years of project commissioning experience
· Basic knowledge of Automation is a plus (Rockwell, Siemens PLC, …).
· You have a strong desire to be curious and dive deep into issues to discover and troubleshoot problems.
· You are service-minded, flexible, and eager to learn.
· You approach your clients with a commercial and service-oriented mindset.
· You possess SOS - SCC knowledge - highly desired
· You are a problem solver, stress-resistant and have an eye for details.
· You can work independently and in a team.
· You can work accurately and precisely in both technical as administrative tasks.
· You are flexible and willing to travel and stay abroad for a short duration.
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