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Customer Service and Sales Support Representative

Louisville, KY 40299

Posted: 04/06/2025 Industry: Admin Support Job Number: 1698096

Job Description





Job Title: Sales Support & Customer Service Representative
Location: Louisville, KY
Job Type: Full-Time
Schedule: Monday through Friday, 8:00 AM to 5:00 PM
Pay: $17 to $20 per hour, depending on experience (DOE)
Career Level: Mid-Level
Industry: Manufacturing / Industrial Sales / Customer Service

Job Summary:
We are currently hiring for a Sales Support & Customer Service Representative. This is a professional, full-time inside sales position designed for individuals who are career-oriented, mechanically inclined, and passionate about delivering high-level customer service in a technical or industrial environment. This is not a retail or warehouse position. We’re looking for candidates who are motivated to build long-term expertise and grow with the company.

Key Responsibilities:
Sales & Customer Support

  • Provide accurate price quotes for standard, custom, and retrofit parts

  • Process customer orders, returns, warranty requests, and payments (POs, credit cards)

  • Follow up on quotes and ensure customer satisfaction

  • Communicate lead times, stock levels, and shipping updates

Order & Inventory Management

  • Verify inventory before confirming orders

  • Process and track shipments, vendor confirmations, and partial orders

  • Assist with physical inventory counts and data accuracy

Cross-Functional Collaboration

  • Coordinate with engineering, purchasing, and shipping departments

  • Support updates for obsolete parts and new product information

  • Assist with vendor communication and purchasing coordination

Qualifications:
Required:

  • Strong communication and organizational skills

  • Attention to detail and effective problem-solving abilities

  • Ability to work independently and as part of a team

  • Career-focused mindset with a willingness to learn technical product details

Preferred:

  • Experience in inside sales, account management, or technical customer service

  • Mechanical aptitude or background in machinery, components, or equipment

  • Previous experience in manufacturing, industrial sales, or equipment parts sales

Not Ideal For:
Candidates with only retail or warehouse experience and no technical sales or customer support background.

Why Apply?

  • Consistent schedule: Monday–Friday, no nights or weekends

  • Stable, long-term career opportunity with training and growth potential

  • Supportive work environment with team collaboration and mentorship

  • Competitive pay, based on your skills and experience


Apply Now or submit resume to heather.kenney@exegistics.com




Meet Your Recruiter

Heather Kenney
Branch Manager – Kentucky

Branch Manager | Staffing & Talent Solutions Expert | Workforce Leadership

Heather Kenney is an experienced staffing and workforce solutions leader with more than 15 years of expertise connecting people with the right opportunities. As Branch Manager at Exegistics Resource Solutions in Louisville, Kentucky, she partners with logistics and manufacturing businesses to build reliable, high-performing teams while helping job seekers find lasting, meaningful careers.  Her career journey reflects a strong foundation in recruiting, talent acquisition, and customer service.

Prior to joining Exegistics, Heather served as a Senior Recruiter, where she honed her skills in sourcing, screening, and placing candidates across a wide range of roles. She also brings years of leadership and operations experience from the hospitality industry, where she managed teams, built customer relationships, and developed a strong sense of service and adaptability. Known for her people-first approach, Heather excels at fostering long-term partnerships with both clients and candidates. She is skilled in communication, negotiation, and problem-solving, and is passionate about career development—offering guidance in resume building, interview preparation, and professional growth.

Heather’s mission is simple: to connect talent with opportunity while driving success for both individuals and businesses. With over 2,000 professional followers and a strong industry network, she continues to be a trusted resource for workforce solutions in logistics, manufacturing, and beyond.

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About Louisville, KY

Get ready to kickstart your career in beautiful Louisville, Kentucky! Known for its vibrant culture, historic landmarks like the Louisville Slugger Museum & Factory and the iconic Churchill Downs, home to the Kentucky Derby, there is no shortage of unique experiences waiting just around the corner. From the thriving arts scene at the Speed Art Museum to cheering on the Louisville Cardinals at the KFC Yum! Center, this city offers a perfect blend of entertainment, southern hospitality, and professional growth opportunities. Explore our job listings today and discover why Louisville is the ideal place to take your career to new heights.